A Passion for Performance Marketing & Supporting Community

In a nutshell, I’m a performance marketing professional with experience and accolades in both public and private sectors. In 2011, I received a Master of Arts in Journalism from the University of Nevada, Reno. I’m currently certified in Hubspot Inbound Marketing, Google Analytics and Google Ads. As a proud Renoite, I enjoy working with clients who help to make my community a better place to live, work and play.

Performance Marketing in the Private Sector

In 2016, I joined Noble Studios, the leading performance marketing agency in the country. As a certified Google Partner, Noble Studios is at the forefront of digital marketing. I’ve had the pleasure of working with local, regional and national clients, managing performance for multi-million dollar accounts, and enjoying the occasional trip to Google HQ in Redwood City for strategic summits. Check out my LinkedIn profile for specifics on my role at Noble Studios.

Performance Marketing in the Public Sector

During my work in the public sector, I found value in my career by driving innovation in government via the adoption of civic technology. The purpose of civic technology is to assist governments in delivering services that are simple, effective and easy to use for all citizens.

Monica Thompson Code for America Summit 2015

Building a Civic Technology Program

The civic technology program at the City of Reno grew from my passion for tools that help government organizations better communicate with and provide services to the people they serve.

I launched the first civic technology program at the City of Reno in 2014. I spearheaded the lengthy process of implementing technologies like Seamless Docs and Socrata. I developed strategic implementation plans that defined: user needs, budget requirements, marketing strategies and user feedback channels. Establishing valuable partnerships between internal and external stakeholders to foster “buy-in” was imperative for successful implementation. Once technologies were implemented, I hosted workshops to foster user adoption and participation.

In July 2015, I was approached by Engaging Local Government Leaders to conduct a national webinar featuring accomplishments the City of Reno achieved during the six-month pilot program with Seamless Docs. The City saved an unbelievable 1480 hours of time savings, $41,220 in cost savings and received a 91% approval rating from citizens. Check out the webinar ‘Bringing City Hall Online‘ to learn more.

Textizen is another civic tech platform implemented at the City of Reno. In 2014, an engagement objective for the communications department was to develop a mobile communication strategy. Textizen allowed for two-way communication between the organization and Reno residents. Read ‘City of Reno Opens Dialogue on Virginia Lake Improvement Project’ to learn more about how Textizen was used to garner valuable citizen feedback.

Reno’s First Open Data Program

In 2015, I drafted an Open Data Policy and spearheaded a team of external and internal stakeholders to launch Open Reno. Open Reno is hosted on the Socrata platform. I was also lead for an internal team that evaluated strategic data releases to the portal and worked with the community to better understand data needs.

Since April 2014, I’ve been Co-Captain on the Code for Reno Team. As Co-Captain, I’ve led the charge on hackathon events like Open Data Day, National Day of Civic Hacking and Hack4Reno. Our Code for Reno team recently organized the inaugural Hack for Reno Summit. Read ‘Hack for Reno Summit wants data to solve city problems and you’re invited‘ to learn more.

Community Engagement

I managed the digital marketing program at the City of Reno, including all owned and earned channels. Performance was measured across these channels by community engagement. During my career, the city’s social media community grew by 55 percent to a total of more than 50,000 followers. In the same timeframe, online engagement (likes, shares, retweets, favorites, comments) increased by more than 200 percent. This was achieved by authentic content and purpose-driven social media campaigns, like #ThinkReno and #ReImagineReno.

#ThinkReno was launched in April 2014. By completing the statement, “i #thinkreno can be …” residents were encouraged to share how they envision our community in 25 years. Over 1500 submitted ideas were incorporated into the 2015 City Council Strategic Planning Session. #ThinkReno was nominated as the 2015 Best in Social Media Finalist by the American Marketing Association and was awarded the 2015 What’s Next Award for Citizen Engagement by Vision Internet. Read more about the campaign. 

Monica Thompson Think Reno Campaign

Thinking Globally, Acting Locally

My causes include: social and economic justice, health and wellness and animal welfare. I’ve proudly worked with a number of local, national and international nonprofits, like: Nevada Humane Society, Northern Nevada International Center, Healthy Communities Coalition, Silver Springs Co-op, Urban Roots Garden Classroom, Gold Coast Animal Defense League and the Women’s Refugee Center of Newcastle. I’m constantly moved to participate in intrinsic projects that better my community.

Promoting cultural awareness and developing positive international relations are also very important to me. Since earning my undergraduate degree in Australia, I’ve actively pursued worthwhile international programs and projects. In 2012, I was selected as one of twenty young professionals to participate in the U.S. Department of State’s Young Turkey/Young America Program. I traveled to Turkey for two weeks and met with a number of Turkish politicians, journalists and students. Together we discussed democratic challenges facing Turkey and brainstormed ways the country could become the leading democratic nations in the Arab Spring region.

Young Turkey Young America 2012

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